$499.00
A feature that helps in aligning & enhancing customer communication. Through this feature, you can receive, organize, respond to, filter, and manage requests.
Transform your chaotic inboxes into a fully professional, structured, and efficient customer support hub with the Redmineflux Helpdesk Plugin. Now enhanced with support ticketing system capabilities and helpdesk automation for modern teams.Â
The Redmineflux Helpdesk Plugin is a fully integrated support management system built on top of the existing Redmine platform, designed to bring order to your support inbox. Compatible with Remine 5.0.x and 5.1.x versions, it enables support teams to streamline customer communication, automate workflows, and improve response efficiency, functioning as a ticket management system and Redmine helpdesk solution for teams that need structure and speed.
Ensure consistent and high-quality communication using automated workflows, templates, and knowledgebase content strengthened with workflow automation tools that enhance team consistency.Â
Move from email overwhelm to a structured support system where every request is logged, tracked, and resolved on time using a customer support software approach designed for reliability.Â
Automated SLA tracking and escalation ensure reliability and accountability at every level, supporting enterprise-grade processes often required in IT service management (ITSM) environments.
Helpdesk support has evolved into a mission-critical function for modern organizations, serving as a direct safeguard for productivity and business continuity. The rising risks associated with system failure underscore its essential role: according to the 2024 ITIC Hourly Cost of Downtime Report, a single hour of unplanned IT downtime can cost US $300,000 or more for many enterprises, escalating to between US $1 million and US $5 million for mission-critical systems. Reflecting this strategic importance, help-desk platforms have become standard, with adoption rates exceeding 50% among customer-service teams. Â
Redmineflux Helpdesk Plugin addresses this need by enabling the delivery of faster support, consistent service quality, and improved user experience, an effective, well-structured helpdesk. It works as a strategic asset that protects operations, reduces risk, and strengthens overall organizational resilience, making it indispensable for organizations seeking a technical support system, enterprise helpdesk solution, and improved support operations management.Â
Automatically convert incoming customer emails into actionable helpdesk tickets, ensuring that requests are tracked from the moment they arrive.Â
Each project can configure its own Incoming Email Configuration (IMAP details) and Outgoing Email Configuration (SMTP details), guaranteeing that tickets are created automatically, and replies are sent correctly from the project's dedicated support address.Â
Users with appropriate roles (Admin or Support) can manually create new support tickets, entering details such as subject, priority, status, and organization.Â
Gain a global overview of support activities with the Helpdesk Dashboard, which shows the overall status of tickets for the current month (including Unassigned, Open, On Hold, Overdue, and Unresolved cards). Data can be filtered using custom date ranges.Â
Project Manager, Newyork
Project Manager
Project Manager, Singapore
CEO
Redmineflux plugins have been a game-changer for our Redmine setup. The enhanced features like advanced time tracking, custom workflows, and improved reporting have significantly boosted our productivity. The integration was seamless, and the support team was fantastic. Highly recommend these plugins to any Redmine user!
Getting all of my business data organized in one place is all I wanted. With Redmineflux, I can filter data and simplify my agile operations.
Redmineflux themes have completely transformed the look and feel of our Redmine instance. We were looking for a way to make our Redmine more visually appealing and user-friendly, and these themes delivered on both fronts. The customization options are fantastic, allowing us to tailor the design to our company’s branding.
Redmineflux has an easy-to-use interface & is easily customizable. It helps active coordination and focuses project resources in one direction.
Ready to level up your support?
Get started now.
Ready to level up your support? Get started now.
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Streamline your support process by integrating a Helpdesk plugin in Redmineflux.
per year
$499.00
Enables users to create tickets from emails to resolve queries efficiently. Our Helpdesk plugin allows customers to submit queries as tickets, which can be quickly addressed. You can also add a ‘Knowledge Base’ feature.
Enables efficient customer support ticket management.
Helps improve customer satisfaction by providing timely responses.
Reducing the workload on the support team.
Enables users to create tickets from emails to resolve queries efficiently. Our Helpdesk plugin allows customers to submit queries as tickets, which can be quickly addressed. You can also add a ‘Knowledge Base’ feature.
 Enables efficient customer support ticket management.
Helps improve customer satisfaction by providing timely responses.
Reducing the workload on the support team.
Quickly resolve customer queries with the helpdesk plugin.
 When a ticket is raised, the admin can view and assign it to the relevant person.
Customize tickets by setting a maximum time-period for bouncing back to the admin as a reminder.
Get a ticket’s client’s contact info. The client can also see the admin handling the ticket.
Testimonial
What people are saying!
Redmineflux plugins have been a game-changer for our Redmine setup. The enhanced features like advanced time tracking, custom workflows, and improved reporting have significantly boosted our productivity. The integration was seamless, and the support team was fantastic. Highly recommend these plugins to any Redmine user!
Alex Tucker
Project Manager, Newyork
Getting all of my business data organized in one place is all I wanted. With Redmineflux, I can filter data and simplify my agile operations.
Alfred Fleischer
Project Manager
Redmineflux themes have completely transformed the look and feel of our Redmine instance. We were looking for a way to make our Redmine more visually appealing and user-friendly, and these themes delivered on both fronts. The customization options are fantastic, allowing us to tailor the design to our company’s branding.
Chen Jun Hao
Project Manager, Singapore
Redmineflux has an easy-to-use interface & is easily customizable. It helps active coordination and focuses project resources in one direction.
Marlena Sievers
CEO
Enhance collaboration, elevate productivity, & meet goals with Redmineflux.
FAQ’s
The Redmineflux’s Helpdesk plugin is only available for Redmine users who are already using Redmine and Redmineflux. They can easily integrate the plugin into their Redmine & Redmineflux project management tools and utilize its features.
You can raise a ticket by sending an email to the support email address configured in the plugin. The email subject will become the ticket subject, and the email body will be added as the ticket description.
Yes, you can view the status of your ticket by logging in to the Redmineflux portal and checking the ticket details page.
Yes, you can customize the maximum time-period for bouncing back the ticket to the admin as a reminder using the Helpdesk plugin.
Yes, you will be notified via email when your ticket is resolved by the admin. You can also view the resolution details by checking the ticket details page in the Redmineflux portal.
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| Version | 5.0, 6.0 |
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