Frequently Asked Questions

Redmineflux plugins are compatible with all Redmine versions. You will need Ruby 3.x or above. The plugins run on all major operating systems – Linux, macOS, and Windows. For Cloud-hosted plans, there are no local system requirements as the infrastructure is fully managed by our team.

All plugin purchases include 12 months of free updates and priority support from the date of purchase. After the initial 12 months, you can renew your subscription at a discounted rate. Your plugin will continue to function after renewal lapses, but new features and compatibility updates with newer Redmine versions require an active subscription.

Plugin combo purchases include 12 months of free updates and support for all plugins in the combo bundle. Renewals are available at a flat discounted rate per combo, making it significantly more cost-effective than renewing individual plugins separately.

Yes, we offer customization services for all Redmineflux plugins. Our development team can tailor existing features or build new functionality specific to your business workflows. Please contact us with your requirements and we will provide a detailed quote. Customization work starts from $29/hour.

Yes, Redmineflux plugins support internationalization (i18n). English is available out of the box, and community-contributed translations are available for several other languages. You can also add your own language file following Redmine’s standard translation format.

Each plugin comes with comprehensive user documentation hosted on our website, including installation guides, feature walkthroughs, and configuration references. Video tutorials are available for the most popular plugins. Our knowledge base is continuously updated with new guides and troubleshooting articles.

Yes, we offer a free demo of the full Redmineflux suite. You can request a personalized demo environment from our Get a Free Demo page. The demo environment includes all plugins activated with no feature limitations, allowing you to test everything before making a purchase decision.

Yes, plugin licenses can be transferred to a new entity in the event of a company merger, acquisition, or organizational restructuring. Please contact our support team with the details and we will facilitate the license transfer at no additional cost.

All plugin purchases include access to our support team via email and our helpdesk portal. Enterprise plan customers receive a dedicated account manager. For standard purchases, our support team is available Monday–Friday and typically responds within 1 business day.

Our support team responds to all queries within 1 business day (Monday–Friday). For critical issues affecting production environments, we prioritize responses and aim to reply within a few hours. Enterprise customers benefit from expedited support with guaranteed response times.

You can reach us through our Contact Us page or by booking a call with one of our engineers via the Get a Free Demo page. We are also available on our community forum for general questions and feature discussions.