Privacy Policy

Introduction

Welcome to Redmineflux. This Privacy Policy governs your visit to redmineflux.com and explains how we collect, safeguard, and disclose information that results from your use of our Service.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used here have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and, together with this Privacy Policy, constitute your agreement with us.

Definitions

For the purposes of this Privacy Policy:

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP / Postal code, City
• Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing us.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through any device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. We use the following types of cookies:

• Session Cookies: We use Session Cookies to operate our Service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.
• Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Use of Data

Redmineflux uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent, and address technical issues
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection
• To provide you with notices about your account and/or subscription, including expiration and renewal notices
• To provide you with news, special offers, and general information about other goods, services, and events which we offer, unless you have opted not to receive such information
• For any other purpose with your consent

Retention of Data

We retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with our legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally retained for a shorter period, except where required to strengthen security, improve the functionality of our Service, or satisfy a legal obligation.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Redmineflux will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

We may disclose personal information that we collect, or you provide:

Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Business Transaction

If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Other Cases

We may also disclose your information in the following situations:

• To our subsidiaries and affiliates
• To contractors, service providers, and other third parties we use to support our business
• With your consent in any other cases
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights

If you reside in the European Union (EU) or European Economic Area (EEA), your rights are governed by GDPR. If you are a California resident, your rights are governed by the CCPA. In either case, you may have the following rights regarding your Personal Data:

• Right to access: Request a copy of the personal data we hold about you. California residents may also request the categories, sources, and business purpose for data collected in the past 12 months.
• Right to rectification / correction: Request that we correct any information you believe is inaccurate or incomplete.
• Right to erasure / deletion: Request that we delete your personal data, under certain conditions.
• Right to restrict processing (GDPR): Request that we restrict the processing of your personal data, under certain conditions.
• Right to data portability (GDPR): Request that we transfer your data to another organisation, or directly to you, under certain conditions.
• Right to object (GDPR): Object to our processing of your personal data, under certain conditions.
• Right to opt out of sale (CCPA): We do not sell or rent your personal information to any third parties. You have the right to direct us not to sell your personal information should that change.
• Right to withdraw consent: Withdraw consent at any time where we rely on consent to process your personal data.

California residents are entitled to make these requests up to two times in a rolling twelve-month period.

To exercise any of these rights, please email us at support@redmineflux.com. We may ask you to verify your identity before responding to such requests.

Third-Party Services

We may engage third-party companies and individuals to facilitate our Service, provide services on our behalf, or assist us in analysing and promoting our Service. These third parties have access to your Personal Data only to perform these tasks and are obligated not to disclose or use it for any other purpose.

• Analytics: We use analytics providers to monitor and analyse usage of our Service, so we can understand how users interact with the website and improve its performance.
• Behavioural Remarketing: We use remarketing services to advertise on third-party websites after you have visited our Service. Cookies are used to inform, optimise, and serve ads relevant to your interests.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

Children’s Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”). We do not knowingly collect personally identifiable information from children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the “last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@redmineflux.com
• By visiting this page on our website: redmineflux.com/contact/

Licensing Policy

Last updated: July 17, 2026

This policy explains what you’re actually buying when you purchase a Redmineflux plugin or subscribe to Redmineflux Cloud. It works alongside our Terms of Service — if the two ever conflict, the Terms of Service governs.

1. Self-hosted plugins (paid)

When you buy a plugin (Light, Standard, or Premium tier), you get:

• Scope: a non-exclusive, non-transferable license to install and run that plugin on one production Redmine installation that you own or operate.
• No user caps: pricing is per installation, not per seat — add as many users as your Redmine instance supports at no extra license cost.
• Non-production copies: you may run the same plugin on staging/test/development copies of the licensed installation for the purpose of testing that installation, at no extra cost. This does not extend to a second independent production instance.
• Updates & support: your purchase includes 1 year of updates and support from the date of purchase. After year one, continued updates and support require a support renewal at 30% of the original plugin price. If you don’t renew, you keep the right to run the version you have — you just stop receiving new updates and support.
• No lock-in: all plugin data lives in Redmine’s own database tables. If you remove a plugin, your data stays intact and usable.

What you can’t do

• Resell, sublicense, rent, or redistribute the plugin, with or without modification.
• Reverse-engineer, decompile, or extract source code, except where local law makes this restriction unenforceable.
• Use one license across multiple independent production installations (e.g., separate installs for separate client companies) — each production installation needs its own license.
• Remove or alter copyright/license notices in the plugin.

Bundles

A bundle license (Essential, Project Management, All Plugins) is the same per-installation license described above, applied individually to each plugin in the bundle. Bundle pricing is a purchase-time discount — it doesn’t change the license terms of the plugins inside it.

2. Free plugins

Inline Editor, Mentions, and Tags Plugin are licensed the same way as paid plugins (Section 1) — perpetual, per-installation, no user caps — minus the payment. No support SLA is attached to free plugins; support is best-effort via community channels.

3. Redmineflux Cloud (subscription, not a license)

Cloud (Basic, Standard, Pro) is a hosted service, not a software license. You don’t receive a copy of the software — you receive access to it for as long as you pay for it.

• Access to all bundled plugins is included in every tier for the life of your subscription.
• When your subscription ends (cancellation or non-payment), your access ends. See the Terms of Service for the data-export window before deletion.
• Enterprise Cloud (custom seats, SLAs, air-gapped deployments) is governed by your signed enterprise agreement, not this page.

4. Ownership

Redmineflux and its licensors retain all right, title, and interest in the plugins, the Cloud platform, and all associated code, design, and documentation. Purchasing a license or subscribing to Cloud gives you the right to use the product under the terms above — it does not transfer any ownership or IP rights to you. Data you create while using Redmineflux (your projects, issues, tasks, files) remains yours.

5. License verification

We reserve the right to ask you to reasonably confirm you’re within the terms of your license (e.g., one production installation per license) if we have good reason to believe otherwise. We won’t do this routinely or intrusively.

6. Termination

We may terminate your license if you materially breach these terms (e.g., redistributing a plugin, running one license across multiple production instances) and don’t fix it within a reasonable notice period. Termination doesn’t entitle you to a refund — see our Refund Policy.

Refund Policy

Last updated: July 17, 2026

Redmineflux offers a free demo sandbox so you can fully test any plugin or the Cloud platform before you pay. Because of this, and because plugin licenses activate immediately on purchase, we do not offer refunds for change-of-mind or “we no longer need this” requests.

That said, we stand behind what we sell. The exceptions below are the cases where we will refund you.

Try before you buy

Every plugin and every Cloud plan can be tested first:

• Self-hosted plugins — free demo sandbox, no credit card required, 30-second setup.
• Cloud (Basic / Standard / Pro) — free trial period; you won’t be charged until the trial ends, and you can cancel any time before then.

We strongly recommend testing in the demo before purchasing. This is the main reason we don’t offer general refunds — you get to see exactly what you’re buying first.

When we do refund

We do not refund

• Change-of-mind purchases, or plugins you decide you no longer need.
• Free plugins (Inline Editor, Mentions, Tags) — no payment was made, so there’s nothing to refund.
• Support renewal fees once support has been delivered for that period.
• Partial months/years on Cloud subscriptions — cancelling stops future billing but does not refund the current billing period (see Terms of Service).
• Bundle purchases where only one component is at issue — we’ll fix or replace that plugin first; a refund only follows if it meets the “materially broken” criteria above.

Cloud subscriptions specifically

Cloud plans (Basic, Standard, Pro) are billed monthly or annually in advance. You can cancel any time from your account page — cancellation stops the next renewal but does not refund the period you’re currently in. This matches the auto-renewal terms in our Terms of Service.

How to request a refund

Email support@redmineflux.com with:

• Your order/invoice number or account email
• Which plugin or plan the request relates to
• What happened (for defect claims, include what you tried and any error messages)

We’ll respond within 3 business days. Approved refunds are issued to the original payment method within 5–10 business days.